Frequently Asked Questions about BCM and Savvis

Is Savvis outsourcing their support for my account?

No. Savvis has partnered with BCM in order to augment it’s existing account management capabilities with the intention of providing you with an unparalleled level of representation with a network services provider.

How can I verify this with my account team at Savvis?

Dennis Brouwer -The Vice President and General Manager of Savvis has made himself personally available to any Savvis customer who has any questions about their account and the BCM customer care initiative at d.brouwer@savvis.net   

Who should I call if I need customer care or engineering support?

The Savvis customer now has two options for any support or customer service. As always, Savvis maintains three “Follow-The-Sun” Network Operations Centers around the world and can be reached directly at 877-728-8477. Additionally, the customer can now also reach out to their dedicated account representative or the BCM customer care group at 800-543-4226.

What is the Account Management Structure at BCM?

Every Savvis customer will have an experienced BCM Account Manager dedicated to making sure that your Savvis account is managed with our “White Glove” approach to service, current pricing, contract negotiations and future sales opportunities. All Account Managers are housed here in our midtown New York headquarters and are direct reports to Managing Director, who can be reached at-

What other  benefits can my company see from working with BCM?

Choosing the correct telecommunications services and equipment solutions for your company or organization these days can be challenging. By partnering with BCM, you have the advantage of our seventeen years experience within the industry to help guide you through the complex array of choices, thereby leaving you free to make an informed decision and get on with your business.

Business Communications Management has worked closely with over seven thousand customers both big and small from all aspects of business and helped with such areas of telecommunications as;