Business Communications Management was founded in 1992 to help business clients manage their telecommunications solutions and vendors. Initially, when BCM's three partners weren't designing cable plants or writing RFP's for phone systems, they were working out of a client's conference room as a virtual telecom department, taking trouble calls and making sure that service providers were responsive to the needs and wants of their customers.
Twenty years later, the setting has changed but not the mission. BCM is an award winning service provider and acknowledged market leader employing many dozens of talented professionals who, from their offices in the heart of Manhattan, provide the highest levels of service and technical support to thousands of business customers across the globe.
Today, BCM operates as an offsite voice and data department to complement the IT groups of business clients, saving them both human and capital resources that can be deployed elsewhere in their organizations. On behalf of clients, BCM leverages its industry relationships and experience to source, engineer, optimize and manage telecom solutions and applications that drive revenue and overall business performance.
The more your business relies on communications the more important it is to have an experienced and trusted advocate at your side to make sure your network design, service mix, service quality, applications, pricing and customer service are at optimum levels. BCM is uniquely experienced and qualified to be that advocate on a project or ongoing management basis.
John Cunningham, Chief Executive Officer
Mr. Cunningham is a co-founder of Business Communications Management. He is a proven entrepreneur and business leader with 20 years of management and executive experience in the telecommunications industry. As CEO of BCM, he oversees strategic planning and initiatives, business development, revenue growth and financial performance. Mr. Cunningham also is a co-founder and board member of McGraw Communications, a successful competitive local exchange carrier. He also sits on advisory councils for Qwest, Internap, Masergy and Smoothstone. PHONE+, a leading telecommunications industry magazine, has named him a Channel Executive of the Year finalist and frequently quotes him as an industry expert and thought leader. Before launching BCM in 1992, he was a sales manager and branch manager throughout the Northeast Corridor for Centex Telemanagement, one of the first companies to manage local and long distance telephone services for businesses.
Frank Ahearn, President
Mr. Ahearn has an extensive and diverse background in the communications and data management industries. A co-founder of Business Communications Management in 1992, Mr. Ahearn assembled a team of approximately 25 professionals, transforming BCM into one of the most respected communications consulting firms in the US. Mr. Ahearn oversees all aspects of the business and negotiates and organizes the agreements with all of BCM's carriers, vendors and partners. He also spearheads BCM's new donation Affinity Program for non-profit groups and is on the Board of Directors for sister company McGraw Communications. Before starting BCM, Mr. Ahearn was the New York Sales Manager for Centex Telemanagment. Mr. Ahearn is also the founder of the Francis X. Ahearn, Sr. Foundation, in memory of his father.
Jay Monaghan - Chief Operations Officer
Mr. Monaghan, the Chief Operations Officer for Business Communications Management, is responsible for overseeing and managing BCM's Client Services. All of BCM customer provisioning, installation, project management and customer service are a focus of Mr. Monaghan. Previous to BCM, Mr. Monaghan had years of extensive sales management experience, overseeing sales in New Jersey, Maryland and Connecticut, primarily for Centex Telemanagement. This diverse experience has provided Mr. Monaghan a unique perspective for his role at BCM. Due to his efforts, BCM has consistently maintained over a 95% customer retention rate, well above industry standards, as well as contributing to BCMâ€™s award winning history of productivity in the carrier space. Mr. Monaghan earned his bachelor of business administration from Iona College. He began his career in sales with Automatic Data Processing.
BCM, Award Winning Company
Top Channel Program Award 2007 & 2010 Finalist - Phone+ Magazine
Channel Executive of the Year Finalist - Phone+ Magazine
#1 Sales Partner Awards - Savvis
Top 10 Sales - Qwest
Top 10 Sales - Verizon Business
Top 10 Sales - Internap
Top Back Office Award - Qwest
Smoothstone Gold Partner Award 2011
BCM is proud to sit on the following advisory councils: